Frequently Asked Questions

This usually happens if an incorrect email address was entered at checkout, or if the confirmation email has been filtered into your junk or spam folder. We’ll send a number of updates throughout the ordering process, including a confirmation email and a dispatch notification once your item has been shipped.

If you think your email address may have been entered incorrectly, please contact us as soon as possible and we’ll update your details or manually confirm the status of your order.

Yes — in many cases, we can source alternative styles or provide customised lighting options depending on your requirements, quantities and lead times. Please get in touch to discuss your project.

In some cases, alternative rechargeable batteries can be supplied depending on client requirements and order volume. For large trade orders, we can usually accommodate specific requests regarding battery size and performance (subject to MOQ). Please contact us to find out more.  

If you’re interested in placing a bulk or trade order, please get in touch with us before completing your purchase.
We frequently supply businesses and the hospitality industry, and we’re happy to offer competitive pricing, with discounts available on larger quantities.

We want your shopping experience to be completely hassle-free and enjoyable. If you’re unhappy with your order for any reason, please get in touch with us as soon as possible and we’ll guide you through the returns process. For full details, please refer to our returns policy page.

Please note: refunds can only be issued once the item has been received and processed. Orders that have already been prepared or dispatched cannot be cancelled or refunded, until they have been returned to us.

Once your order has been submitted, it can only be cancelled as long as the item has not been dispatched. If it has been dispatched, after receiving it, you’ll then have the option to return it to us.

If you spot a mistake immediately after placing your order, please contact us straight away. If the order has not yet been processed or dispatched, we may be able to amend the details for you.

In most cases, you’ll receive a tracking number by email once your order has been dispatched. If you haven’t received tracking details and would like an update on your delivery, please contact us and we’ll be happy to assist.

Because of the high volume of orders we handle and the variety of suppliers and couriers we work with, tracking may not always be available for every shipment. Availability of tracking also depends on the carrier used. We appreciate your patience and assure you that your order will be on its way to you as quickly as possible.

If you’d like more information about any of our products, please feel free to contact us and we’ll be happy to help. Whether you need clarification on features, sizing, specifications, availability or anything else, our team will do their best to provide clear and helpful guidance so you can shop with confidence.